关于您的账单

The Basic Charge is a fixed charge based on your meter size. The Usage Charge is based on the amount of water you used.

The quantity of water passing through your water meter is measured in cubic feet. Each unit is 100 cubic feet or 748 gallons of water.

附加费

The LAFCO 附加费 is a onetime annual fee based on the Orange County LAFCO's adopted budget.

在哪里付账

  • Online by following this link
  • By mail by sending payments to: 台面的水 District Payment Processing Center P.O. 加利福尼亚州帕萨迪纳市6513号信箱,邮编91109
  • In person at the District office located at 1965 Placentia Ave.加州科斯塔梅萨,邮编92627. Online payments can be made at the District Office*
  • Credit or Debit Card online by following this link,或通过 877.493.5093 
  • Drop-off Box at the District office to the left of the office front door

*Please note: Payments made at unauthorized payment centers may experience delays in receiving payments.

当你的账单到期时

Your bill is due and payable upon receipt. Accounts not paid by the Due Date on the bill will be sent a Delinquent Bill and charged a late fee. If you are unable to pay this bill by the Due Date, please call 949.631.1200 to discuss payment arrangements and to avoid water service shut off.

存款

A deposit may be required if payment is received after the Regular Bill Due Date or any other instance where the Customer of Record's creditworthiness comes into question. 存款 will be refunded after 12 consecutive on-time payments (no delinquencies assessed), or applied toward your closing bill when you close your account, 以先到期者作准.

Final notice to shut off water for non-payment

If a balance remains unpaid 38 days after the bill date, a Final Notice is mailed prior to water shutoff. All accounts subject to a Final Notice will be charged a fee for the first dwelling and for each additional unit. If your water service is shut off, an additional disconnect and reconnect fee will be charged. The total bill for water charges, fees and deposits due must be paid in FULL before service is reconnected. A schedule of fees including late fees is available at the District Office. To access this information online, just click on the 客户服务s tab then 利率 & 费用.

服务终止策略

台面的水’s written policy on termination of water service for non-payment is available in 英语, 西班牙语, 中国人, 塔加拉族语, 越南, 和韩国. 他们可以在 终止政策 页面.

退货费用

Returned items are assessed a fee with five (5) working days allowance for cash replacement before water service will be shut off for non-payment.

收集机构

Past due accounts sent to a collection agency are subject to a penalty.

The water meter serving your address

The water meter is the property of 台面的水 and within a public easement. Please do not construct anything near, over or around the meter that would interfere with regular access by 台面的水 employees. All vegetation must be controlled so as not to obstruct or cover the meter box. Hazardous materials (solvents, oil, paint, etc.) may not be placed in the meter box as they may contaminate your water.

条款和条件

接受供水服务, you are subject to all rules and regulations of 台面的水, and are responsible for all charges until you notify 台面的水 to stop your water service. Please call to close your account at least three days prior to moving.